We work with sales agents worldwide who can provide technical support, direct service and an assorted stock of spare parts to ensure prompt action.
Despite the reliability of our products, we know that technical issues result in downtime that reduces plant productivity.
Therefore, we pay special attention and availability to troubleshooting technical problems.
Remote data monitoring and diagnostics
The new Evo Smart range of generators - available alongside with corona treatment systems - enables remote data monitoring and diagnostics. Evo Smart allows to:
- upload production data to the FB cloud platform via the company network during processing
- view the data monitoring dashboard in real time from any mobile device
- view and print reports of processing quality control and graphs showing trends in output and key parameters
This important innovation allows us to increasingly optimize our technical service: our technicians monitor the parameters of a generator installed anywhere in the world, reducing the physical distance separating them from customers.